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United fee for Agency ticket

I booked a domestic ticket for my client in the GDS. She had to change it while I was out of the office so she called United. They charged her a $50.00 fee because the ticket was booked by an agency. Has anyone had this happen?

Thanks, Kari

35 Views
danaw
06 may

I've had the same, but I think they would have charged her even if you didn't issue the original ticket... but maybe I'm wrong.

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