Bank Transfer for Hotel Payment
I have clients staying at Hotel Esthèrea in Amsterdam. Booked months ago - 4 rooms. They require payment 2 weeks before, so I asked for a payment link. They said they no longer can provide that AND they can't take the card over the phone. They want to be paid by Bank Transfer! Have any of you ever heard of this? I am totally annoyed by this - and my clients are 80 years old. They are not going to want to do this. They won't even take my credit card even thought I've booked with them before. They told me I could do the bank transfer and get the money from my clients. So inconvenient!
Has this happened to anyone?
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Quick Update. I asked for escalation and found that they are installing a new system that will be ready May 19th. Not sure why they didn't tell me that to begin with! All will be taken care of then. Thanks for all your ideas!